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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer Clark

Jennifer Clark

January 21, 2025

5  out of  5
rating by Jennifer Clark
"Stephen is great! He made me feel at ease and was quick to answer all my questions. Thank you so much!"
We responded:
"I'm happy Stephen was able to make you feel at ease and promptly address your questions, Jennifer. Your feedback is greatly appreciated! If you have any more questions or need assistance in the future, feel free to reach out."
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Jeffery Akins

January 17, 2025

5  out of  5
rating by Jeffery Akins
"My agent, I talked to was very professional very to the point and it was very clear"
We responded:
"Thank you, Jeffery, for your feedback! I'm glad to know that our interaction was professional and clear. If you have any more questions or need assistance, feel free to reach out. We're here to help!"
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David Kell

January 16, 2025

5  out of  5
rating by David Kell
"State Farm agent Stephen is a great communicator. He listened to my needs at great length and responded with excellent ideas for getting me proper coverage for my recently remodeled home and added guest Casita."
We responded:
"Thank you, David, for sharing your experience! I'm delighted to know that Stephen was able to communicate effectively and provide you with excellent coverage ideas. Our team is here to assist with any further insurance needs or questions you might have. Feel free to reach out anytime!"
Profile photo of Ferryn Palmer

Ferryn Palmer

January 14, 2025

5  out of  5
rating by Ferryn Palmer
"Stephen was great to deal with, as is everyone I've had the pleasure of dealing with at Dondrell's office. Stephen answered all questions and followed up with me promptly on the few that he could not answer. I'm not sure you can ask for a better experience then that."
We responded:
"Thank you, Ferryn, for sharing your experience! I'm delighted to know that Stephen and the rest of our team provided you with such a positive experience. It's wonderful to hear that your questions were addressed promptly and thoroughly. If you ever need further assistance or have more questions, feel free to reach out to our office. We're here to help!"
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Jim LeRoy

January 14, 2025

5  out of  5
rating by Jim LeRoy
"I’m confident my issue is now resolved."
We responded:
"Thank you, Jim, for your feedback! I'm glad to know that your issue has been resolved. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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kallan morrow

January 13, 2025

5  out of  5
rating by kallan morrow
"I have been with State Farm for many years. It’s a big company, but you get the one on one time with the local office. I have never been rushed or made to wait to talk to anyone in the office and never pressured into something, its all been explained to me, and found the best fit for me. Dondrell and his whole team have been absolutely fantastic to work with!!"
We responded:
"Thank you, Kallan, for your wonderful feedback! I'm glad to know that you've had such a positive experience with our office over the years. It's great to hear that you appreciate the personalized attention and clear explanations we provide. Our team is grateful for your kind words and look forward to continuing to assist you with your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
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Penny Wyers

January 9, 2025

5  out of  5
rating by Penny Wyers
"Halle was an absolute joy to work with. She was very patient and kind. Her understanding and commitment to making sure I understood what the process was exemplary and I would refer her to anyone…."
We responded:
"Thank you, Penny, for sharing your experience! I'm delighted to know that Halle's patience and kindness made a positive impact. Her dedication to ensuring you understood the process truly reflects our team's commitment to excellent service. If you ever need assistance in the future, feel free to reach out to us."
Profile photo of Dennis Haig

Dennis Haig

January 9, 2025

5  out of  5
rating by Dennis Haig
"Steven was so helpful and was able to add my homeowners policy to monthly payments just like my car policy."
We responded:
"Dennis, I'm glad to hear that Steven was able to assist you. It's wonderful to know that our team could make the process seamless for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Michelle Butler

January 7, 2025

5  out of  5
rating by Michelle Butler
"Halle was amazing. I called with a billing inquiry only to find out my auto policy had lapsed. She acted quickly to get make sure myself and family were protected. She asked great questions to make sure our needs were met. I could feel the smile in her voice. She was patient and helpful. Thank you Halle."
We responded:
"Michelle - Thank you for this review. It’s a pleasure to serve your insurance needs and Yes, Erika is a great asset to our team :)"
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bagus6710 S

December 31, 2024

5  out of  5
rating by bagus6710 S
"Stephen was great - so patient and knowledgeable- thank you!!"
We responded:
"I'm happy to hear about your positive experience with Stephen! His patience and knowledge are truly valued in our team. Thank you for sharing your feedback."
Profile photo of Patricia McNutt

Patricia McNutt

December 26, 2024

5  out of  5
rating by Patricia McNutt
"Awesome services and attention to my updated changes. The Agent that assisted me Stephan was a pleasure to work with"
We responded:
"Thank you, Patricia! I'm happy to know that you appreciated the services and attention to your updates. Stephan is indeed a valuable part of our team, and we're grateful for his dedication. If you have any more changes or questions in the future, feel free to reach out!"
Profile photo of Trang Huynh

Trang Huynh

December 24, 2024

5  out of  5
rating by Trang Huynh
"Stephen is very professional, friendly, knowledgeable, sympathetic, empathetic, kind and patient. He went above and beyond to help me and addressed my questions and concerns. He provided an excellent customer service. He is a wonderful person. Thank you Stephen for your amazing customer service. I give Stephen 10/10 rating"
We responded:
"Thank you, Trang, for sharing your experience! I'm happy to hear that Stephen provided such exceptional service and addressed all your questions and concerns. His dedication and professionalism truly make a difference. Should you need any further assistance, feel free to reach out to our office."
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Marquis Scott

December 18, 2024

5  out of  5
rating by Marquis Scott
"The Swanson Agency provides service that goes beyond business to customer. They actually care about the well being of their clients beyond insurance and financial services."
We responded:
"Marquis - thank you so much for this review. Assisting you and your family over the years has been an honor that we hold dearly. Thanks again."
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Karen Andrews

December 18, 2024

5  out of  5
rating by Karen Andrews
"Dondrell Swanson is a great Agent! Always returns my calls and explains things so a person can understand. State Farm is raising rates which upset Michael & Me and Dondrell explained why. Additionally, we knew the insurance industry was doing this and Dondrell was very patient with me actually causing us to stay with his Agency. Dondrell employees are polite, professional, and helpful. Never had an Agent that takes being our Agent serious. Thank you Dondrell & staff! Looking to another great year with your agency."
We responded:
"Thank you, Karen, for your wonderful feedback! I'm glad to hear that our efforts to provide clear explanations and attentive service have made a difference for you and Michael. It's great to know that our team's professionalism and dedication are appreciated. We're here to support you and look forward to another fantastic year together! If you have any questions or need assistance, don't hesitate to reach out."
Profile photo of Manuel Sanchez

Manuel Sanchez

December 11, 2024

5  out of  5
rating by Manuel Sanchez
"The personal at Sate Farm were great. They took care of my problem and I'm happy. Thank you very much."
We responded:
"Thank you, Manuel! I'm glad our team at State Farm could assist you and resolve your issue. We're here for any future needs you might have. Have a great day!"
Profile photo of Celia Mcphie

Celia Mcphie

December 7, 2024

5  out of  5
rating by Celia Mcphie
"I had a wonderful conversation with the agent and he was very knowledgeable about everything I asked I was very impressed with him as I am with everybody at State Farm."
We responded:
"Celia, thank you for your wonderful review! I'm glad you had a great conversation with our team member and found the information helpful. We appreciate your kind words about our team. If you have any more questions or need further assistance, don't hesitate to reach out. We're here for you!"
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Ray Moore

November 20, 2024

5  out of  5
rating by Ray Moore
"Everything was Great!!!"
We responded:
"Ray, thank you so much for your positive feedback! I'm glad you had a great experience with our office. If you ever need any further assistance, don't hesitate to reach out. - Dondrell Swanson - State Farm Insurance Agent, Gilbert, AZ"
Profile photo of ROXANNE ESTRADA

ROXANNE ESTRADA

September 18, 2024

5  out of  5
rating by ROXANNE ESTRADA
"Dondrell is an excellent customer service representative for State Farm. She was very thorough in offering all the services that we qualified for. We will continue forward in planning for other coverages as well as our Renter's insurance. Dondrell is a 20++++++"
We responded:
"Thank you for your wonderful review Roxanne! I'm glad to know that you found our service thorough and that we could assist you with your Renter's insurance and other coverages. Your kind words about my service mean a lot, and I'm grateful you have faith in us. If you have any more questions or need any further assistance, please don't hesitate to reach out. - Dondrell Swanson - State Farm Insurance Agent, Gilbert, AZ"
Profile photo of Olga Farr

Olga Farr

August 27, 2024

5  out of  5
rating by Olga Farr
"I’m was in the process of renewing my Statefarm Rental Home Insurance, and I had quite a few questions to ask. When Stephen answered my phone call, he was patient, he explained in simple terms, he was kind, and I didn’t feel like he was rushing me to take the next call. Even though we were communicating on the phone, I knew he was friendly, welcoming, and he loved his job. A million thanks to Stephen for his A+ Customer Service!"
We responded:
"Olga, thank you for sharing your experience. I'm glad Stephen was able to assist you with your rental home insurance renewal. It's great to know he provided clear explanations and made you feel comfortable during the call. We appreciate your feedback and look forward to assisting you with any future needs. - Dondrell Swanson - State Farm Insurance Agent, Gilbert, AZ"
Profile photo of Adrian Schaffer

Adrian Schaffer

July 31, 2024

5  out of  5
rating by Adrian Schaffer
"It was a pleasure doing business with a team that takes pride in their work. The diligence displayed was beyond my expectations as well as thorough. I would recommend this agency to anyone looking for personable attention and satisfaction."
We responded:
"Hey Adrian, Thanks a bunch for your awesome review! I'm so glad our team could exceed your expectations with our diligence and thoroughness. Your recommendation means a lot to us! If you ever need anything else, we're here for you. - Dondrell Swanson - State Farm Insurance Agent, Gilbert, AZ"
Profile photo of Christine

Christine

July 26, 2024

1  out of  5
rating by Christine
"The staff in the office is extremely rude. I’ll be changing my agent."
We responded:
"Hi, Christine. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Per my message to you, I would love to learn more about your concerns so we can be sure to correct it. Please reach out to our office at any time. - Dondrell Swanson - State Farm Insurance Agent, Gilbert, AZ"
Profile photo of Elizabeth Patino

Elizabeth Patino

July 19, 2024

5  out of  5
rating by Elizabeth Patino
"Delaney was so amazing! Her customer service is beyond impeccable! She is very thorough and efficient! And has a very pleasant personality! I would highly recommend working with Delaney Bristow!"
We responded:
"Thank you, Elizabeth, for the review! We are fortunate to have hard-working team members, like Delaney, who do their best for our customers. Thank you for trusting us with your coverage needs!"
Profile photo of Jenny Gaudio

Jenny Gaudio

July 11, 2024

5  out of  5
rating by Jenny Gaudio
"You have an Awesome team working for you !!! A suggestion for you .. Do a monthly Or quarterly reward for inner office worker's of $40.00 or $50.00 gift card with a thank you card stating your gratitude for there services and help with your customers . Leaving them feeling that they matter and that your crew cares to be sure that the matter of the call was resolved !!! Please Please push this response up the ladder... I promise doing this will keep every one with a job. God bless everyone on your company. Sincerely a happy customer , Jenny C. Gaudio"
We responded:
"Thank you for your fantastic suggestion, Jenny! We truly appreciate your thoughtful idea and will consider implementing it to show our team's dedication. Your support means the world to us, and we're grateful for your kind words. We're here for you whenever you need us! - Dondrell Swanson - State Farm Insurance Agent, Gilbert, AZ"
Profile photo of Gregtorian Moss

Gregtorian Moss

June 19, 2024

5  out of  5
rating by Gregtorian Moss
"Stephen assisted me for this particular transaction. He fixed an error and got back to me exactly when he said he would! Thanks Stephen. Highly recommend State Farm Agent ."
We responded:
"Thank you, Gregtorian, for your positive feedback! I'm pleased to hear that Stephen was able to assist you promptly and effectively. We're grateful for your recommendation and look forward to serving you again. Please feel free to reach out for any future insurance needs. - Dondrell Swanson - State Farm Insurance Agent, Gilbert, AZ"
Profile photo of Kristen T

Kristen T

May 30, 2024

5  out of  5
rating by Kristen T
"Brenda is AMAZING! She is very attentive and does all the work! I usually have to follow up with other companies but she is always on top of it. Appreciate her so very much! I would recommend this team all the time."
We responded:
"Kristen, we're ecstatic to hear that Brenda's attentive service left you pleased and relieved! We're grateful for your recommendation and look forward to assisting you further. Your satisfaction is our top priority! - Dondrell Swanson - State Farm Insurance Agent, Gilbert, AZ"